Privacy policy

Beauté Star (“we,” “our,” “us”) is committed to protecting the privacy of the personal information you provide to us. Please take the time to read this Privacy Policy, which explains the type of information collected on our website or when you provide it to us, as well as how we use and protect it.

Non-Personal Identification Information

Non-personal information relates to how you access and use the website. This information includes the type of browser you use, your operating system, the name of your Internet service provider, and the pages you visit. Non-personal information is automatically collected when you access our website.

Non-personal information is also used to diagnose problems with our servers, compile geographic information, and administer our websites. Such information does not allow us to personally identify you.

You may have heard of cookies, which are small text files installed on your hard drive by your browser to improve your browsing experience. We may use cookies to tailor our websites to your interests and preferences, analyze trends, administer the site, and facilitate the collection of personal and non-personal information, such as demographic information, for aggregate use.

You can configure your browser to refuse or accept all cookies, or to notify you before a cookie is installed on your computer. Refusing cookies may, in some cases, prevent you from accessing certain sections of the site or receiving personalized information when visiting the site.

We also collect statistics that measure activity on our websites as part of our ongoing efforts to improve your web experience. We may use web beacons, navigation files, log files, redirect files, or tracking pixels to improve your online experience.

This information is collected anonymously and is always used in aggregate. We also continually seek to improve the way we promote our websites and, as such, may measure the effectiveness of our promotional efforts by tracking what you clicked on before arriving at our websites.

Person Responsible for the Protection of Personal Information

Marie-Danielle Bourdon
General Manager
1-800-361-1978
mdbourdon@beautestar.com

1700 Fleetwood Street, Laval, Quebec, H7N 0C6

Personal Information — Purposes and Consent

We collect, use, and disclose your personal information only with your consent, which may be provided in writing, verbally, or electronically. If you prefer that your personal information not be collected, used, or disclosed, simply do not provide it to us.

Furthermore, if you do not agree with the terms of this policy, please do not provide us with your personal information. By submitting your personal information or requesting that it be updated, you consent to the collection, use, and disclosure of that information for these purposes. The purposes for which your information is collected are identified, and we will only use your information for those purposes unless we obtain your consent again.

If you refuse to provide the requested information, you may be unable to participate in certain promotional offers or receive product updates, and we may be unable to provide you with the product, service, or information you have requested.

Collection of Personal Information

We only retain your personal information when you provide it to us. When you register with us, for example, to participate in a contest, join our mailing lists, or become a preferred customer, we may ask you for information including, but not limited to, information needed to contact you (your name, telephone numbers, email address, mailing address, date of birth), the brands and products you use, as well as information needed to protect your privacy (a username and password).

We may also ask you for additional information for marketing purposes to help us better understand your needs and those of potential customers through questionnaires, surveys, or personal profile information.

If you order a product, you may be required to provide us with your shipping and billing address, credit card number, and expiration date.

Collection of Information from Children

You must be at least thirteen years old to provide us with personal information. We do not knowingly collect personal information from children under the age of thirteen. However, if a child under thirteen provides us with personal information and the parent or legal guardian requests its deletion by email, we will delete that information from our records.

Use of Personal Information

We use your personal information when you open an online account in order to maintain and manage your account and provide you with our services. The personal information you provide will only be used by authorized staff members to better understand you, respond to your needs and expectations, and communicate with you regarding various promotional activities, such as sample offers, new products, and other promotional information.

Your information is also used when you make requests such as receiving samples, returning products, receiving our newsletters or surveys, or when we wish to inform you that you have won a contest. Likewise, if you provide us with your email address, we may send you emails for specific purposes, such as confirming your subscription or registration through a welcome message or sending you our newsletter.

This information is also used to identify you and maintain security. In addition, when you call our consumer center or contact our representatives with questions, we collect your information in order to answer your questions and comments, process your requests, and carry out appropriate follow-ups. When you order products, we collect your information to administer billing and accounting services and security measures related to your relationship with us.

Rest assured that we will not disclose, sell, lend, or transfer your personal information to any third party without your consent, unless permitted by law or by this Privacy Policy.

Disclosure of Personal Information

You consent to the disclosure of your personal information to affiliated companies responsible for providing us with specific services, such as managing the operation of our websites and databases or for other reasons related to the operation of our business, such as processing your requests for information about products to which you have subscribed. Affiliated companies must agree to keep your information confidential and secure while complying with our Privacy Policy.

Their use of your personal information is strictly limited to the purposes necessary to perform the specific services they are required to provide. Rest assured that they may not disclose, sell, lend, or otherwise transfer your information to anyone and must keep all information confidential unless permitted by law.

We may also share your personal information with credit reporting agencies to collect outstanding amounts owed to us. We may also share information collected during a promotion or contest with sponsors or co-sponsors. If you prefer that your information not be shared, you may choose not to participate in the promotion or contest. Finally, you acknowledge that we may purchase or sell certain corporate assets and that, in such cases, your personal information may be transferred as part of the business transaction.

Limitation on the Collection, Use, and Disclosure

We limit the collection of your personal information to what is reasonable under the circumstances. All information relating to you will only be used and disclosed for the specific purposes identified at the outset.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which you provided your consent and always for a reasonable period of time. We will regularly update your information to maintain its accuracy and completeness.

Security

If we retain your records, we implement and maintain appropriate security measures to ensure the confidentiality of your information, both online and offline.

Transparency and Accessibility

If you have previously provided us with your personal contact information and wish to have it removed from our database, if you no longer wish to receive communications from us and would like to unsubscribe, or if you have already registered on our website and would like to deactivate your account, you may send your request and/or comments or information to info@beautestar.com, with “Beauté Star Privacy Policy” as the subject line.

We will respond to your request within a reasonable period of time. If we are unable to comply with your request, we will provide you with an explanation as to why your request could not be accepted.

At any time, you may also access the personal information we hold about you in order to review, modify, or correct it by submitting a written request to Beauté Star, 1700 Fleetwood Street, Laval, Quebec, H7N 0C6, Canada, or by email at info@beautestar.com, clearly identifying the subject as “Beauté Star Privacy Policy.”